| Hours of Operations |
| Our web site is open 24 hours, 7 days a week. |
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| Delivery Information |
We will ship using UPS
Ground. Keep in mind that, some products because of weight and contents,
it will not be allow to ship via UPS in that case we will use a Common
Carrier and may incur additional charges.
Orders containing more than one item may ship from multiples warehouses
at different times throughout the day. |
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| Product Availability
Time |
To ensure
that all orders are inspected before shipment we have a cut off time of
7:00 am (Eastern Standard Time). Orders must be placed complete by this
time to guarantee Lead Time of 72 hours.
Orders received on Thursday, Friday, Saturday or Sunday will be processed
on the following Monday. Or major holidays will be processed the next
business day.
Benjamin Moore Paints and Custom tints are available but the lead time
is between 48-72 hours more.
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| Delivery Time |
Carrier |
Delivery
Time |
Service
Days |
UPS
Ground |
7-9 business
days within the contiguous U.S. |
Monday-Friday |
Freight
Line Ground
|
7-10 business
days within the contiguous U.S. |
Monday-Friday |
|
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| Pricing/Additional Charges |
While Paint-Colors.net desires to
maintain prices from catalog to catalog, often circumstances arise that
are unexpected, yet warranted where an immediate price adjustment must
be made.As in any industry, we experience increases that are unavoidable.
Fuel surcharges seem to be the most common of theses and we will only
charge this as we are being charge from our vendors, and common carrier
partners. We appreciate your willingness to work with us during these
times and pledge our effort to control these costs. |
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| Product Availability |
Paint-Colors.net proudly
offers more than 15,000 items online. Occasionally, due to manufacturer
updates and discontinuations, some products in our data base may no longer
be available. This is a rare occurrence, but still a possibility beyond
our control. In such cases, refunds will be issued in a timely manner
and every effort will be made to notify the customer via email. Credits
or product substitutions are also available at the customer’s discretion.
|
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| Payments |
Payments
method accepted (All orders must be paid in U.S. Dollars).
-
Paypal (Visa, Mastercard, Discover,
American Express, Echeck).
|
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| Taxes |
| Paint-Colors.net charge sales tax on orders billed in Florida.
There is no sales tax charged to any other area. |
| |
| Security |
With Paint-Colors.net,
it is very safe. We use the strongest level of encryption to protect your
personal information and credit card number. All transactions are completed
on a secure server that ensure your private information stays that way. |
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| Special Orders |
While Paint-Colors.net
inventories more than 15,000 items, occasionally our customers will need
an item we do not stock. If this situation arises we have more than one
option. We can special order along with our next warehouse shipment from
the vendor, or if the order meets the required minimums from the vendor,
we will ship it direct. Please be aware that freight charges may apply
to special orders if minimums are not met. We at Paint-Colors.net want
to make sure that you receive the item you are requesting; therefore we
will provide you a special order form detailing the specifics about your
order. Your signature must be on this order before you submitted to the
manufacturer. Please contact us at customerservice@paint-colors.net
if you need to place a special order. |
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| Color Representations |
Please note that the
on-screen color representations are not necessary precise representations
of the actual paint colors due to variance in monitor calibrations. |
| |
| Order Confirmation and Tracking |
You will be notified
by e-mail saying “Your order has been completed successfully”
when your order was shipped. Please note that tracking numbers are not
active until late in the evening on the day that each carrier picks up
packages. Although we are preparing your order for carrier throughout
the weekend, our carriers only pickup packages on normal business days
(Mondays-Fridays). This mean that the tracking number contained in this
email may not be active until the carrier picks up your package on the
evening of the next business day. Orders shipped by UPS can be tracked
online (http://www.ups.com/content/us/en/index.jsx)
or by phone (1-800-742-5877). |
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| Receiving Orders or Merchandise |
Damages/Shortages:
Unfortunately our freight does not always arrive in the condition that
it was in when it left our distribution center. Paint-Colors.net shrink
wraps all common carrier deliveries with our custom tape. If your shipment
does not arrive with our tape, please mark bill of lading NO TAPE
. Please assist us by reporting any damages within 48 hours
and always sign your bill of lading SUBJECT TO INSPECTION
. Upon inspection, if there are any inconsistencies or damage with your
order a freight claim need to be filed with the carrier. Please contact
our customer service department at customerservice@paint-colors.net
to report and damaged or short merchandise so the proper
freight claim can be filed. |
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| Returns on Order Errors |
Customer Order Errors:e-mail
to:customerservice@paint-colors.net
A customer service (customerservice@paint-colors.net)
will be glad to assist you in authorizing a return to our warehouse.
If a return is due to circumstances beyond Paint-Colors.net's control
(wrong item or quantity ordered, a 30% restock charge will be incurred.
Please keep in mind merchandise for returns must be in resalable condition
(i.e. current label, without price sticker, without damage, within shelf
life, non-rusted & clean cans, etc.). We can only permit returned
merchandise that another customer would be willing to accept. The item
must be returned within 30 days of your order date. When return is approved
our warehouse will forward a return authorization and packing instructions.
Then contact UPS to arrange your return. You will be responsible you’re
your freight charges to return the items.
NOTE:ITEMS RETURNED NOT ON THE RETURN AUTHORIZATION WILL BE DESTROYED
AND NOT CREDIT ISSUED. PLEASE MAKE SURE ALL PRODUCTS ARE LISTED ON PAINT-COLORS.NET
RGA.
Please allow up to 7 days to processing time to receive your credit.
Paint-Colors.net Order Errors:
e-mail to: customerservice@paint-colors.net
If Paint-Colors.net made an error a customer service (customerservice@paint-colors.net)
will be glad to assist you in authorizing a return to our warehouse.
Please report these errors within 48 hours. When return is approved
our warehouse will forward a return authorization and packing instructions.
We will arrange the freight and issue a call tag on pickup UPS for Paint-Colors.net.
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| International Orders |
Continents Availability:
We will ship to all mayors continents: North America, Africa, Asia, Europe,
South America. For orders more than 151 lbs see shipping services.
Products Availability: We will ship all our products
unless the country of destination has some restrictions. For orders more
than 151 lbs see shipping services.
Payments: Payments method accepted (All orders
must be paid in U.S. Dollars).
Custom and Duties: Rates do not include customs clearance.
Customers are responsible for all:
- Brokerage charges
- Duties
- Taxes
Shipping Services:
- Orders more than 151 lbs: We will via Freight
Line to your Freight Forwarding of your preference:
Option#1-.UPS Ocean Freight Services
(http://www.ups.com/content/us/en/freight/ocean_freight.html).
Please contact them for rates to your country
Or
Option#2-.Danzas Ocean Freight Services (http://www.us.danzas.com/).
Please contact them for rates to your country.
Product Availability Time: To ensure that all
orders are inspected before shipment we have a cut off time of 7:00
am (Eastern Standard Time). Orders must be placed complete by this time
to guarantee 48-72 hours shipments. Orders received on Friday, Saturday
or Sunday will be shipped on the following Monday. Or major holidays
will be processed the next business day.
Delivery Time:
- Orders less than 150 lbs: UPS Worldwide Expedited 10-15
days all mayor continents.
- Orders more than 151 lbs: We will via Freight Line
to your Freight Forwarding of your preference:
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We
value your business!!! |
Remember, Paint-Colors.net
appreciates your business and respects your comments. Please contact a
member of customer service at customerservice@paint-colors.net
with any concerns. |
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